Answers to Frequently Asked Questions

VoicWorks is an AI-powered receptionist and communication platform built on GoHighLevel. It helps small businesses, tradespeople, and professionals manage inbound calls, SMS, WhatsApp, and more—so you never miss a client opportunity.

We serve solo operators, small business owners, and growing teams across industries like real estate, healthcare, contractors, grooming/pet services, financial services, and beyond. If phone calls or client inquiries are critical to your business, VoicWorks can help.

Not at all. VoicWorks is designed for business owners who may not be “techy.” Setup is guided, and our support team can help you configure features like call routing, voicemail, and automation.

1. Essentials – 1 user, AI receptionist, call handling, SMS/WhatsApp, and voicemail transcription.
2. Growth – Includes Essentials plus advanced automations, calendar booking, multi-channel messaging, and reporting.
3. Pro – Includes all Growth features plus analytics dashboards, CRM integration, call routing to teams, and priority support.
4. Premium / Enterprise – For larger teams: unlimited users, dedicated account manager, advanced automations, white-glove onboarding, and API integrations.

Yes. You can upgrade or downgrade anytime as your business needs evolve.

Yes. Essentials, Growth, and Pro include a 14-day free trial. Enterprise users receive a 30-day trial with guided onboarding.

Yes. Monthly for flexibility, or annual for aroiund 15% savings.

• Answer calls and messages 24/7
• Route calls to you or your team
• Collect caller details (name, number, email)
• Book appointments into your calendar
• Send SMS/email confirmations
• Provide FAQs or directions to customers

We’ll help you choose a toll-free or local number (e.g., 1-888, 1-855). You can also port your existing business number.

our AI receptionist answers calls first. You can set rules (e.g., press 1 to reach you directly, or forward calls after hours to voicemail).

Yes. You can connect your business domain (e.g., mybusiness.com) to your VoicWorks portal and funnels. We’ll guide you step-by-step on DNS setup.

Yes. VoicWorks integrates with GoHighLevel CRM, Stripe, Calendars, and can embed on most websites (Durable, WordPress, Wix, Squarespace).

All payments are securely processed through Stripe. You can pay with credit/debit card.

Yes. Cancel anytime from your dashboard. Your account will remain active until the end of your billing cycle.

No setup fees for Essentials, Growth, or Pro. Enterprise onboarding may include a setup package depending on requirements.

• Essentials: Email support
• Growth: Chat & email support
• Pro & Enterprise: Priority phone support + dedicated success manager

Visit our Knowledge Base for tutorials, setup guides, and video walkthroughs, ask our chat bot, or message us.

Enterprise plans include access to API integrations and custom workflows. Our team can scope advanced setups for you.

Yes. VoicWorks uses encrypted storage and complies with Canadian and U.S. privacy standards.

No. Your data is private and only used to provide you with VoicWorks services.

When you’re on a job, VoicWorks answers calls, logs details, and books estimates—so you don’t lose new clients.

Patients can call for refills, book appointments, or leave secure messages without waiting on hold. Calls can be escated to a human upon request by the caller, or depending on parameters setup. 

Your AI receptionist can handle bookings, send SMS reminders, and capture missed calls when you’re with a client.